Privacy Policy & Cookies

 How we use and protect your personal data
Last updated: 16 May 2018

Who are we

iLearn Connect Ltd ("we", "our", "us" or “iLearn”) is committed to protecting and respecting your privacy.  iLearn, is a limited company (with company number 10130307) registered at 4 Claridge Court, Lower Kings Road, Berkhamsted, Herts, HP4 2AF. 

iLearn Connect is a specialist digital learning provider delivering online learning to organisations across multiple sectors within the UK and globally.

Our data protection officer for the purpose of applicable data protection law may be contacted at dpo@ilearnconnect.com. If you have any questions or would like to discuss further, you can call us on: 02031 027405. 

You can find more information about us by clicking here: https://www.ilearnconnect.com.

 

Our Commitment and Obligations to you

We take the collection, usage and security of your personal data seriously.

We can only use your personal data under law if we have a good reason for doing so.  The law provides examples of those reasons. 

These include: 

  • To perform or fulfil a contractwe have with you; or
  • If we have a legal duty; or
  • If it is within our legitimate business interest; or
  • If there is a public interest reasonfor doing so; or
  • If you have given your consent.

A legitimate interest is when we have a business or commercial reason to use your information. But even then, it must not unfairly go against what is right and best for you. If we rely on our legitimate interest, we will tell you what that is.

 

Types of Personal Data

  • Basic personal information including name, address and contact details.
  • Business information including name, job title, company, business or personal email address and phone numbers.
  • Customer Relationship Data
  • Payment Transactions Data
  • Communications Data
  • Technical Information (IP / Cookies)
  • Location Data

 

What Personal Data We Collect and Where From

 

You may give us information about you:

When registering for an account or filling in forms on our websites https://www.ilearnconnect.com, https://app.ilearnconnect.com("our sites") or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you attend our events and/or services, complete a survey,sign up to a newsletter, report a problem with our site, request further services. The information you give us may include your name, address, email address, phone number, and personal description;

When applying for a role or position within iLearn either online, via third party sites and/or direct contact made with iLearn.  This information may include your employment history, resume / CV, past salary information and other contact and personal information;

 

Information we collect about you.

With regard to each of your visits to our site we may automatically collect the following information:

  • Technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and
  • Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for, page response times, length of visits to certain pages, page interaction information (such as clicks), cookies and methods used to browse away the page.

 

Information received from exhibitions and events.

Wemay collect data about you when you attend any of our exhibitions and events.  This may be collected via a badge scanner, business card information you have provided to an iLearn employee or where you have been invited, nominated or otherwise requested to attend one of our events.  This information may include your name, job title, company, business or personal email address, phone numbers (business or personal). 

 

Information received from other sources.

  • We may receive information from other sources, such as advertising networks, analytics providers or publicly accessible data.
  • Offers and promotions to you via our site, any other websites we operate or other services we provide.

 

What do we use your personal information for?

To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.

To ensure that content from our site is presented in the most effective manner for you and for your computer or device or to provide you with content which we feel may interest you, where (if required to do so) you have consented to be contacted for such purposes:

to allow you to participate in interactive features of our services when you choose to do so; and to notify you about changes to our services.

As a business, it is critical that we perform our contract with you with the best service possible, and it is in our legitimate interest to be responsive to you and to ensure the proper functioning of our products and organisation.

We use information held about you in the following ways:

Here is a list of all the ways that we may use your personal information, and which of the reasons we rely on to do so. This is also where we tell you what our legitimate interests are.

 

What we use your personal data for

What is the lawful reason

Business or Commercial Reason (Our Legitimate Interest)

Manage client relationships; engage stakeholders

Carried out pursuant to the agreement (contract) we have with you. Where no contract, this is done within the legitimate interests of iLearn.

In order to provide and ensure we offer the best service to our clients and learners, information can be used to manage relationships for the benefit of the client and/or learner.

Perform contractual obligations for clients;

Carried out pursuant to the agreement (contract) we have with you. 

N/A

Process complaints from clients

Carried out pursuant to the agreement (contract) we have with clients or with the consent of the person providing the complaint.

N/A

Improve services offered to clients

Carried out pursuant to the agreement (contract) we have with you. 

N/A

Manage client relationships & communications

Carried out pursuant to the agreement (contract) we have with you. 

N/A

Manage websites & improve services

Legitimate Interests

In order to provide and ensure we offer the best products and services.

Informing you of products and services of iLearn (Direct marketing)

This is done with your consent

N/A

Events and training coordination (such as contacting you once you have signed up for an event or training)

Carried out pursuant to the agreement (contract) we have with you. 

N/A

Manage subscription services such as our newsletter

This is done with your consent

N/A

 

We carry user data of iLearn personnel (and those wishing to become personnel of iLearn) for the following reasons:

 

What we use your personal data for

What is the lawful reason

Business or Commercial Reason (Our Legitimate Interest)

To process CV submissions

This is done with your consent.

N/A

Communication with you for purpose of your employment

This is within our legitimate business interests to perform

This is essential to the employment you have with iLearn.

Legal obligations

We will use your data for the purpose of complying with our legal obligations. 

N/A,

Performance of contractual duties to employees including pensions, payroll, expenses, performance management, training and development.

This is pursuant to the contract of employment we have with you

N/A

 

Cookies

We may obtain information about your general internet usage by using cookie files stored on your computer or device ("cookies"). Cookies are text files containing small amounts of information which are downloaded to your computer or device when you visit a website. They help us to improve our site and to deliver a better and more personalised service.

You can find more information about cookies and how to manage them at http://www.allaboutcookies.org/. You may disable cookies by changing the settings on your browser. However, if you do so, this will affect your enjoyment of our site and we will no longer be able to offer to you a personalised service. Unless you opt out of cookies in your browser settings, we will assume youconsent to the use of cookies.

 

E-mail marketing and newsletters

We may make suggestions and recommendations to you following attendance at our exhibitions, events and/or associated meetings that we think may be of interest to you or members of your team / organisation. We will only contact you by electronic means (email) with information about events, online solutions, services and products similar to those which you have shown an interest in. We also may contact you by phone or via post. 

You have the right to ask us not to process your information for marketing purposes. You can exercise your right to prevent such processing by ticking the relevant boxes on the forms we use to collect your information, or you can opt out of receiving future marketing communications from us at any time by following the directions contained in the marketing email to unsubscribe. You can also exercise this right at any time by contacting us at dpo@ilearnconnect.com.

 

How we share your personal data

We take your privacy very seriously and we’ll only share your information where:

  • we need to for the purposes of providing you with products or services you have requested;
  • we have a legal duty to do so.
  • we have asked you for your permission to share it, and you’ve agreed.

 

Third Parties

We may share with third parties, including:

  • Suppliers or subcontractors for the performance of any contract we enter into with them or you;
  • analytics and search engine providers that assist us in the improvement and optimisation of the website;
  • if iLearn is acquired by (or all of its assets are acquired by) a third party, in which case personal data held by it about its customers, subscribers and learners will be one of the transferred assets.

 

Where we store your personal data

The data that we collect from you is stored on our servers within the EU.  By submitting your personal data, you agree to this storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.

 

Security of your personal data

The transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the data transmitted to our site; any transmission of your data is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

How Long We Keep Your Information

We will retain your personal information for as long as you use our services and for a reasonable time thereafter. After you have terminated your use of our services, we will remove and delete your personal information securely.

 

Your rights

Access to information. The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with Data Protection Laws by contacting us at dpo@ilearnconnect.com.

  • Consent. You may withdraw your consent to any processing of your personal data at any time by contacting dpo@ilearnconnect.com.
  • Rectification. You have the right to rectify any personal data held about you that is inaccurate. Your right of rectification can be exercised by contacting us at dpo@ilearnconnect.com.
  • Erasure. You may have the right to erasure of personal data held about you by contacting us at dpo@ilearnconnect.com.
  • Complaints or Objecting. In the event that you wish to object to or make a complaint about how we process your personal data, please contact us in the first instance at dpo@ilearnconnect.com, and we will endeavour to deal with your request as soon as possible. This is without prejudice to your right to launch a claim with the UK’s Information Commissioner's Office.

 

Changes to our Privacy Policy

Any changes we may make to the Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check this page frequently to see any updates or changes to this Privacy Policy.

 

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to dpo@ilearnconnect.com.